This page explains how to request deletion of your account in the Norvia Yard Android app and web portal, developed by Norvia.
How to request it
Option 1 · Through your company
Ask your company's Norvia Yard administrator to deactivate and delete your user. This is the fastest way.
Option 2 · Email us
Send an email to info@norviapr.com with the subject “Delete Norvia Yard account” from the email on your account (or state your username) and include:
- your full name;
- your username or account email;
- the name of the company you work for.
We will verify your identity and the request with your company and complete the deletion within 30 days. We will let you know when it is done.
What is deleted and what is kept
| Information | What happens |
|---|---|
| Account, profile and credentials | Deleted. |
| Device notification token (if applicable) | Deleted. |
| Container moves you recorded | Part of your company's operational records. Kept, unlinked from your name where possible, for as long as your company needs them. |
| Coordinates stored with your in-transit moves | Part of each move's record and kept with it, unlinked from your name where possible. |
| Audit trail | Kept for up to five (5) years for audit and compliance purposes, then deleted. |
More details in the Privacy Policy.